Position:  Case Manager
Organization:  Jewish Family & Career Services
Reports to: Assistant Director of Programs
Position Type: Full Time
FLSA Status: Exempt
Location:  Louisville, Kentucky
Salary Range: $42,436 - $47,740
Website:  www.jfcslouisville.org

Jewish Family & Career Services expands possibilities for each person and every family to meet life’s challenges with confidence. We are guided by our Jewish values to ensure all in Greater Louisville live with dignity and purpose. Our core service areas include Career Services, Counseling Services, Family Strengthening, Jewish Life, Klein Older Adult Services, and the Navigate Enterprise Center.

Our Values

• Kavod: Respect for the undeniable humanity of each person.
• Chesed: Actions rooted in compassion and empathy.
• Kehilah: Connections that strengthen individuals and build community.
• Tzedek: Advocacy that fosters fairness and equity.
• Avodah: Service to others that has the power to repair our world.

Purpose:  To provide case management activities with a range of individuals and families who are economically marginalized and/or with limited English proficiency through a holistic approach that promotes stability and well-being.

Essential Functions:

• Manage a caseload of clients.
• Provide concrete services such as completing eligibility forms, resource coordination, securing government assistance, etc.
• Conduct client assessments, identify goals, establish care plans and complete quarterly reviews.
• Network with agency and community service providers.
• Stay current on general community resources and local/federal entitlement programs and assist clients in obtaining them.
• Track, monitor, case note and report client progress.
• Collect demographic and outcome data on all clients and complete reports according to schedule.
• Provide administrative assistance to clients on issues relating to completing insurance forms, securing government assistance, etc., including paperwork and in-person advocacy as appropriate.
• Serve as Information & Referral (I&R) services with agency clients.

Secondary Duties:

• Maintain accurate, complete and timely client records and associated notes in the mandated systems according to agency and HIPAA policies.
• Attend staff, supervisory, team and impact area meetings.
• Other duties as assigned.

Supervisory Responsibility: N/A

Travel Requirement: Considerable local travel (Louisville Metro area) required.

Pre-Employment Requirements:  Satisfactory completion of a pre-employment background and drivers’ record check.  Negative TB test and drug screen required.

Education, Training and Experience Requirements:

• Bachelor’s in human services or related field, preferred. Bi-lingual in Arabic or Spanish, preferred.

Performance Requirements: 

• Responsible for meeting agency, grant and other funder outcomes in a timely manner.
• Attend all agency and department meetings.
• Meet reporting and departmental deadlines.
• Maintain up-to-date client case records and outcomes measurement as mandated by internal policies and procedures, and by those with contracted organizations.
• Handle all Protected Health Information (PHI) and Personally Identifiable Information (PII) confidentially and follow agency mandates procedures regarding the security of client/agency information.
• Conduct self in a professional and respectful manner with coworkers and community members.

Knowledge, Skills and Abilities:

• Ability to develop constructive, professional and cooperative working relationships with others and maintain those relationships over time.
• Effectively utilize general and program-specific computer programs (e.g., Microsoft Office Suite, Penelope, etc.)
• Effectively operate typical office equipment (telephone, computer, fax machine, copier, mail machine, etc.)
• Thorough knowledge of community resources to assist participants with needs of food, shelter, transportation, childcare, financial assistance, etc.
• Sensitivity to different cultural, socio-economic and age groups.

Physical Requirements and Environmental Conditions:

• Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.
• Sedentary work which involves sitting most of the time.
• Must be able to speak (expressing or exchanging ideas by means of spoken words)
• Must be able to hear (hearing aids acceptable)
• Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).
• The worker is not substantially exposed to adverse environmental conditions (typical office work).

The vision of JFCS is that ALL in Greater Louisville live with dignity and purpose. This vision is not possible without prioritizing diversity, equity, inclusion, and a trauma informed approach. We believe it is central to our mission to not only meet the immediate needs of individuals but break down the systemic barriers that can prevent individuals from realizing their full potential.

In 2022, JFCS established a DEI+/TIC (Diversity, Equity, Inclusion+/Trauma-Informed Care) Committee comprised of staff and board members to evaluate and improve our internal and external practices. We believe in continuously improving and striving to be a model in our community for equitable service.

We are committed to an environment in which all staff, board, volunteers, and clients can thrive. We strive to foster equity, remove barriers to access and opportunity, recruit, retain, and grow a diverse and inclusive workforce and board of directors that reflect the communities we serve. Join us in building an accessible and inclusive environment for staff, clients, and Greater Louisville.

JFCS welcomes people with a growth mindset to our team and in return offers a generous and comprehensive compensation and benefits package including paid annual leave and sick time, medical and dental insurance, 403B, life, short-term and long-term disability insurance and generous paid holidays.

Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers.

The employee is expected to adhere to all company policies while employed.  Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

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Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers.

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Please submit your resume and cover letter to jobs@jfcslouisville.org.

Position:  Homecare Aide
Organization:  Jewish Family & Career Services
Reports to: Homecare Director
Position Type: Direct Care Personnel, Variable Hour
FLSA Status: Non-Exempt
Location:  Louisville, Kentucky
Salary: $16/hour

Jewish Family & Career Services is currently hiring Non-Medical Homecare Aides to begin immediately. Caring and compassionate caregivers work one-on-one with older adults in Jefferson County, assisting with personal care, meal preparation and light housekeeping. Position starts at $16/hour with opportunity for paid time off and benefits. Employees are required to pass a background check and drug screen. Flexible schedule, part-time and full-time schedules available.

Qualifications, Competencies and Characteristics

• High school diploma preferred, or equivalent combination of education, training, and experience
• Must have the ability to read, write and speak English.
• Training provided, but previous experience working in personal care, homecare or with the elderly population preferred.
• Valid Driver’s License.
• Must have reliable transportation.
• Must be 18 years of age or older.
• A passion for the JFCS vision, mission and values and a desire to help “repair the World”
• Assist clients with personal care (e.g. bathing, dressing, eating, exercises, grooming, incontinence care, medication reminders, mobility and transfers, etc.)
• Perform companionship services (e.g. transportation services, escort to appointments and events, socialization and conversation, visit neighbors and friends, provide reminders for appointments, write letters and correspondence, play games and aid with reading, stimulate mental awareness, respite, etc.)
• Perform homemaker services
  • Light housekeeping (e.g. laundry, change linens, make beds, empty garbage, dust furniture, mop floors, vacuum, organize and clean closets)
  • Meal planning and preparation (e.g. grocery shopping, cooking and clean-up)
  • Help with errands (e.g. dry cleaning, Rx pick up, personal shopping)
• Adhere to strict confidentiality of constituent information
• Other duties as assigned

Performance Requirements: 

• Perform shifts as scheduled (e.g. arrive on time, stay for the duration).
• Follow provided care plans for all clients exactly.
• Stay in communication with the Homecare Director continually.
• Attend and complete all mandatory trainings.
• Turn in required documentation (e.g. timesheets, flow sheets, incident reports, etc.) in a timely manner.
• Comply with all applicable KY Personal Services Agency regulations.
• Prompt compliance to requests for documentation and screenings (e.g. TB and drug).
• Respect confidentiality of clients and comply with confidentiality and information security guidelines.

Knowledge, Skills and Abilities:

• Ability to effectively communicate in English through oral and written means.
• Sensitivity to the elderly, convalescent, and persons with disabilities.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in very difficult situations.
• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Monitor clients and client environments and keep Homecare Director informed of potential concerns or hazards.

Physical Requirements and Environmental Conditions:

• This position will require the worker to climb, stoop, kneeling, crouch, reach, stand, walk, push/pull, lift, grasp, and/or feel during the course of essential duties.
• The worker is required to have visual acuity to determine accuracy, neatness and thoroughness of the work assigned and to make general observations of facilities and structures. Corrective lenses acceptable.
• Worker must be able to express and exchange ideas by means of spoken word. Assistive devices acceptable.
• Worker must be able to perceive the nature of sounds at normal speaking levels, with or without correction. Assistive devices acceptable.
• Medium work, with worker exerting up to 50lbs of force occasionally, up to 30lbs of force frequently or up to 10lbs of force constantly to move objects.
• The worker is not substantially exposed to adverse environmental conditions (work typically conducted in a home or other climate-controlled location).

Supervisory Responsibility: None

Travel Requirement: Local travel

Pre-Employment Requirements: Satisfactory completion of a pre-employment background check.

 

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Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers.

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Please submit your resume and cover letter to jobs@jfcslouisville.org.

Position: Volunteer & Events Manager
Organization: Jewish Family & Career Services
Reports to: Director of Advancement
Position Type: Full Time
FLSA Status: Non-exempt
Location: Louisville, Kentucky
Website: www.jfcslouisville.org
Salary Range: $51,000-$62,000

Jewish Family & Career Services expands possibilities for each person and every family to meet life’s challenges with confidence. We are guided by our Jewish values to ensure all in Greater Louisville live with dignity and purpose. Our core service areas include Career & Economic Opportunities, Clinical Services, Klein Older Adult Services, Family Stability program, and Jewish Life & Volunteerism.

Our Values

• Kavod: Respect for the undeniable humanity of each person.
• Chesed: Actions rooted in compassion and empathy.
• Kehilah: Connections that strengthen individuals and build community.
• Tzedek: Advocacy that fosters fairness and equity.
• Avodah: Service to others that has the power to repair our world.

Duties and Responsibilities

Volunteer Management

JFCS is seeking a Volunteer & Events Manager who will build and lead the JFCS Volunteer Program. The Volunteer & Events Manager will be responsible for the recruitment, onboarding, stewardship, and supervision of all volunteers and volunteer activities. They will be responsible for maintaining volunteer job descriptions and measuring volunteer satisfaction. They will collaborate between departments with the program team to establish new volunteer opportunities. They will be responsible for establishing new volunteer opportunities from conception to implementation, based on volunteer interest, strategic initiatives, and organizational needs.

Event Management

JFCS hosts five main fundraising events, including the JFCS MOSAIC Awards, the Republic Bank Players Challenge, the Lillian O. Seligman Contemporary Thought Forum, quarterly JFCS Community Chats, and MindFest. The Volunteer and Events Manager will be responsible for fully executing all events from planning to post-event communication. They will be responsible for managing two event committees. As an externally facing member of the Advancement team, the Manager will provide an exceptional event attendee experience to help build lasting relationships and meet development goals and strategic imperatives. This role will also collaborate with local synagogues, the Jewish Federation, and other Jewish organizations in the Louisville Community.

Qualifications, Competencies and Characteristics

• Bachelor’s degree and two or more years nonprofit, administrative, or event planning experience is preferred. Applicants with the equivalent combination of education, training, and experience in related fields will also be considered.
• A passion for the JFCS vision, mission and values
• Meticulous organizational skills, attention to detail, and self-motivated to meet deadlines
• Demonstrated ability to excel in a fast-paced environment working both collaboratively and autonomously when required
• An enthusiasm to connect volunteers to their passions by listening, understanding and responding with timeliness and accuracy
• Ability to develop constructive, cooperative, and respectful relationships with others and maintain those relationships over time
• Thrives on creating volunteer and event experiences that are organized, meaningful, collaborative, and fun
• Demonstrated ability to develop, interpret, and manage event budgets within established guidelines
• Excellent interpersonal, verbal and written communication skills (face-to-face, phone, emails, letter writing)
• Ability to verbally and visually articulate the JFCS story
• The ability to make difficult, but diplomatic decisions
• Adhere to strict confidentiality of prospect and donor information
• Possesses an entrepreneurial spirit
• A basic knowledge and the eagerness to learn principles and best practices in the areas of customer service, fundraising and relationship building
• Effectively utilize general and program-specific computer programs (Microsoft Office Suite, CRM,etc.)
• Effectively operate typical office equipment (telephone, computer, fax machine, copier, mailmachine, etc.)
• Other duties as assigned

Supervisory Responsibility: None

Travel Requirement: Occasional local travel

Pre-Employment Requirements: Satisfactory completion of a pre-employment background check.

JFCS welcomes people with a growth mindset to our team and in return offers a generous and comprehensive compensation and benefits package including paid annual leave and sick time, medical and dental insurance, 403B, life, short-term and long-term disability insurance and generous paid holidays.

Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers. In 2021, JFCS established a DEI+/TIC (Diversity, Equity, Inclusion+/Trauma-Informed Care) Committee comprised of staff and board members to evaluate and improve our internal and external practices. We believe in continuous improving and striving to be a model in our community for equitable service.We are committed to an environment in which all staff, board, volunteers, and clients can thrive. We strive to foster equity, remove barriers to access and opportunity, recruit, retain, and grow a diverse and inclusive workforce and board of directors that reflect the communities we serve. Join us in building an accessible and inclusive environment for staff, clients, and Greater Louisville.

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Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers.

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Please submit your resume and cover letter to jobs@jfcslouisville.org.