Crystal Baker joins JFCS as a Business Coach for our Navigate program. With a background in workforce development, community engagement, and career coaching, Crystal is dedicated to helping clients build confidence, develop practical skills, and navigate their path toward economic independence.
Crystal has supported diverse populations across Southern Indiana and Kentucky, always centering empathy, encouragement, and respect in her approach. She values meeting people where they are and providing guidance that is accessible, motivating, and tailored to each client’s unique journey. Her experience includes roles with the New Albany Housing Authority and Southern Indiana Works, where she supported clients in building skills, accessing resources, and creating pathways to long-term stability.
In her role at JFCS, Crystal looks forward to supporting aspiring entrepreneurs, amplifying community strengths, and contributing to the mission of helping individuals achieve self-sufficiency and long-term success.
Outside of work, Crystal is a proud mother of three and stays especially busy supporting her son, a Division I hurdler—traveling often to cheer him on at meets. She is also a devoted grandmother to three beautiful grandchildren who continue to inspire her every day.
Cindy Key has over twenty years of experience as a transition strategist, career counselor/coach and executive coach. She helps individuals from all walks of life, a vast array of industries and many countries, focus to align their skills, interests and experience, then communicate and leverage their unique value, to create new meaningful employment, find job opportunities, gain a promotion, start a business or achieve important personal goals.
Cindy is a Senior Professional in Human Resources (SPHR), Certified Business Manager (CBM), a Certified Business Coach (CBC), a Certified Personal Branding Strategist (CPBS), SHRM Senior Certified Professional (SHRM-SCP), and holds a Bachelor’s Degree from Wayland Baptist University. She is one of the founding coaches with The Institute for Career Transitions (ICT) a non-profit organization founded by Ofer Sharone, PhD. and MIT-based scholars designed to support individuals navigating challenging career transitions. Cindy joined JFCS Louisville in May 2020.
Transforming work, a job, or any situation, begins with small individual actions and connection. Cindy’s holistic focus begins with the needs and goals of the individual. Her experience allows her to guide with résumés, interviews, job searching, salary negotiations, labor market research, exploring careers, navigating challenging career transitions, and more depending on an individual’s goals and needs.
Email Cindy at ckey@jfcslouisville.org.
Andrea has been with JFCS since 2010. She earned her undergraduate degree in psychology from the University of Louisville and her master’s degree in Rehabilitation Counseling from the University of Kentucky. She is a Certified Rehabilitation Counselor and an NCHEC Certified Financial Coach. Through her years at JFCS she has worked with a variety of individuals of all ages and backgrounds, but her passion has always been working with individuals with disabilities.
Andrea believes that everyone has skills and talents, and she thrives on helping clients identify their gifts and how these gifts translate into long-term careers. To her, a career is more than just a paycheck, it’s a purpose and an opportunity to realize one’s true potential. When she is not working, you can find Andrea running, reading, listening to true crime podcasts or playing with her three kids.
Email Andrea at abrown@jfcslouisville.org.